INGUZ
the start of a new creative process

shipping and returns

shipping and returns policy

Shipping:

  • All shipments will be handled within 1-2 business days, and shipped via USPS unless requested otherwise. As soon as your product has shipped, you will receive an email with confirmation of your shipment.

Returns:

  • Items in original condition returned within 7 days are accepted for a full refund; after 7 days, items in original condition may be returned for store credit within 30 days (we base this off the delivery date)
  • Sale items are final sale
  • Returning item(s) that are shipped to you must be authorized by Inguz via email (cara@shop-inguz.com)
  • Not until we physically receive the item(s) are we able to further proceed with your return
  • Customer is responsible for return shipping fee
  • Inguz is not responsible for lost/stolen packages when attempted to ship back to us, nor can we return any shipping costs
  • Inguz has the right to reject any returns upon their discretion 
  • Please ship all returns to:
    • Inguz
      388 9th Ave N
      Jacksonville Beach, FL 32250
  • Please reach out to us at cara@shop-inguz.com if you have any questions/concerns